Creating the Customer Experience

Jennifer DiMotta talks with the Dean of William & Mary Business on the changing landscape of retail, and the way retailers are working to connect with their customers in a variety of ways. She also discusses her views of the future of retail, the impact of leadership and the value of innovation.  

Speaking Events

Female Leadership

Jennifer's 20 years in leadership positions across several retailers and brands has been very non-traditional and when she speaks about female leadership, her attendees love to hear about her path to success and the courage she's had to have many times throughout her life journey. 


Speaking Events: 

February 2018 - Washington Network Group

Connie, Entreprenuer from Washington DC says:

"Jennifer, you got us thinking and sharing right away and the networking part happened with ease. Your grace, intellect, heart, and strength show through in your performance...It was so nice to be in your company Jennifer!"

December 2017 - Women Consultants Mastermind Meetup

October 2017 - 40-plus non-profit

May 2014 - Women in Leadership, Retail

eCommerce & Digital Marketing

Jennifer was one of the earliest individuals leading eCommerce and Digital Marketing teams before social, mobile, Amazon (beyond books), Google and omnichannel. She has developed key strategies that lead retailers to big success in Digital and enjoys talking candidly about what works and what doesn't.  


May 2018 - Next Generation Customer Experience

March 2018 - Content Marketing Strategy Tips 

September 2017 - Panel at eTail Connect

February 2016 - Panel at eTail

Unified Commerce

One of the biggest and brightest stars for sales and profit growth in retail, CPG and brands is developing a unique UX. Part of that experience sits on a high quality level Omnichannel Fulfillment operation. Jennifer has built this competency twice and two different organizations, successfully. 


Speaking Events:

May 2018 - How Harmonizing Teams and Fostering Healthy Conflict can bring Business Success

Feb 2018 - The Future of Loyalty Programs at Wharton School

Feb 2016 and 2017 - Omnichannel Commerce at Wharton School

January 2015 - Store as a Fulfillment Hub at RetailTechCon

Are You Overthinking Innovation?

Retail Executive Article Exclusive

By Jennifer DiMotta, DiMotta Consulting, LLC

Thinking innovatively to solve core and critical issues can be a more successful endeavor than large-scale innovation today. While innovative thinking still requires significant courage, confidence, and creativity, a deep understanding of the company, the customer, and the clear impact on results can be invaluable to infusing innovation into a challenged and operational-first retail environment...

Jennifer talks Leadership, Life, & Lessons Learned